September 2011
7 posts
16 tags
How Do You Overcome Obstacles?
Do you train your staff on how to properly overcome barriers and how to best deal with objections?
Yesterday I received a phone call from a market research company on behalf of my bank wanting to do a customer satisfaction survey. After asking how long it would take, I then asked what the incentive was to participate. The “interviewer”, and I am being generous with the use of that...
8 tags
Why You Should Listen To Everybody →
Have you ever been stunned to meet someone who can have an immediate impact on your life?
I have long subscribed to the theory that anybody you encounter in your life can provide an educational opportunity for you. We often think of these “educators” as chief executives, politicians, celebrities or media people when in fact every one of us has knowledge that will benefit someone.
...
12 tags
The Other Jobs Problem
With over 14 million people unemployed you would assume that all of the available jobs are accounted for, right?
Unfortunately you would be wrong.
I have met a number of small business owners who are unable to fill available jobs. This is especially problematic for eateries. Why is this the case you ask? Typically these establishments pay an hourly wage of $8-10. If they were to work a 40...
16 tags
What Products Do You Sell?
Is it possible that your employees are clueless on the products and services that you offer?
If you say no way, I respectfully submit that you might be wrong. I base this on several personal experiences, the most recent came just today.
I attempted to use my Verizon telephone calling card from a pay phone, and yes, they still do exist! It turns out the access phone number listed on my card...
19 tags
Why Hospitals Should Watch Wait Times
Would you go to a hospital ER/ED with a shorter or longer wait time?
Obviously the answer the answer to this question depends heavily on the nature of your need to seek “emergency” care. However if all things are equal, the answer is not so clear.
I suspected that I fractured my foot. This morning I decided that I needed to see a doctor and most likely would have to have an X-ray...
14 tags
How clients get screwed by CATI
You gladly participate each and every time one of those nice interviewers calls your home to participate in a survey, right?
Lately I have been getting swamped with many such calls. Generally speaking many of the interviewers who call are nice, well, as long as you don’t ask them to deviate from their script!
Since I am in the market research business and well understand how difficult it is...
18 tags
Do You Value Your Labor?
What makes your employees feel valued and appreciated?
As I was pondering the roots of Labor Day and the plight of today’s union and non union workers I was taken back to a story I heard earlier this week.
Powerfeedback was interviewing healthcare workers and support staff and one particular interview really stood out for me. The woman was in charge of billing for a private physician...