January 2011
10 posts
23 tags
Best Buy does NOT need business
Apparently the still sour economy is not affecting Best Buy! I went in to two different Best Buy stores today and was shocked to see just how awful their customer service is.
In store one, no less than 5 sales associates, and perhaps a department manager, were so engrossed in talking to each other that they were unavailable to assist me or any other waiting customers. In fact, every time that...
15 tags
Will states pay your bills?
Businesses, especially small businesses, have always eagerly sought to do business with both Federal and State Government agencies. Though they have not always been the fastest paying client, typically the work is consistent, the projects are large, and the client management piece is typically less stressful than a non-government type client.
The question that I pose today, though, is; will...
30 tags
Physician pay cuts scheduled
“Under new Medicare rules, hospital reimbursements will also factor in patient-satisfaction rates regarding quality of care. When asked about Medicare efforts to tie hospital reimbursement to patient satisfaction scores, 62% of nurses indicated that patient satisfaction-based payment systems would enhance the status of nurses.”
The above quote comes from a very interesting article....
22 tags
Top performing employees are job hunting
How many times have you thought to yourself: “Of course I know why employee dissatisfaction in America is at an all time high! The economy continues to shed jobs and salary increases aren’t keeping up with inflation - if anyone’s lucky enough to be getting one at all!”
If this is all that was impacting Employee satisfaction in America then there would be no reason to...
19 tags
iPhone on Verizon fails---what if?
Unless you were under a rock this week, you already know that Verizon Wireless will be offering Apple’s iPhone on their network starting in February. Perhaps lost in all the hoopla is the question that no one wants to ask, much less answer —- what if the iPhone fails on Verizon?
Of course we already know without reservation that this smartphone will shatter sales records, but what...
20 tags
What we should learn from Tucson
Market Research firms are being tasked with a record number of assignments to study virtually every aspect of what happened at Saturday’s (1/8/11) senseless shootings in Tucson, Arizona.
While it is critical that we understand causation, I fear that we will miss a golden opportunity here, and in fact a teaching moment.
We are seeing phrases such as vitriolic political rhetoric become...
17 tags
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Market Research 2011 Expectations
In 2011 we will see continuation of a mantra heard late in 2010, which will result in a huge shift for market research vendors.
What will clients be seeking in 2011?
Don’t just give me data, provide me with proposed solutions based on the information gathered.
If you are going to work with us, don’t tell us about your procedures and manuals, show us how you will tailor your services to our...
14 tags
