January 2010
13 posts
23 tags
Why doctors fail
8:18pm a good friend calls his doctor for advice regarding a stomach virus issues. After 11 rings, the answering service company takes the call and interrogates my buddy for 3-1/2 minutes and having put him on hold twice.
9:52pm the physician on call phones back. Obviously annoyed, the doctor offers my friend little comfort, short shrift, and no meaningful solutions. Instead, he advises to...
8 tags
Energizing the staff, even in a economic slow down →
Please check out my post regarding my interview with the Wall Street Journal.
22 tags
The team just got stronger!
When you already have the smartest, most experienced, as well as in-demand team of professional market researchers, business analysts and advisors, its hard to fathom that things could get even better.
Well they have!
I am very pleased to report that Richard Bezozo, MD, has joined our team at Powerfeedback. Dr. Bezozo is the CEO Care Station Medical and MoleSafe. He is a highly respected...
30 tags
You can't have your medical records
”Despite a federal law requiring hospitals and doctors to release medical records to patients who ask for them, patients are reporting they have a hard time accessing them leading to complications like the ones the Holliday family experienced.”
This quote comes from a very intriguing, albeit troubling story from CNN.
Powerfeedback works with medical practices as well as hospitals to address...
17 tags
Patients have a new voice →
Thanks to a new service being offered by MyDoctorStory.com, patients now have a new and unique and worthwhile way to share their actual experiences with a particular physician.
“We are committed to improving the healthcare experience for all stakeholders by providing a vehicle for communications and change in the hope that healthcare will soon be defined as an institution where patients,...
18 tags
Would you pay $1,500 for a doctor visit?
We know that doctors are finding it much more difficult to earn a worthwhile salary while simultaneously improving patient care. There is a growing interest in a new trend in healthcare.
”Primary care physicians are increasingly offering exclusivity to those willing to pay for it. These practices, known as concierge, boutique or retainer practices, typically charge annual fees that range from...
24 tags
Doctor Walmart will see you now
Every day I have the pleasure of speaking to more and more medical practices across the United States. As I describe Powerfeedback’s unique services that will benefit them, I am often asked to justify our expense and need. I find this extremely easy. Allow me to cite just one factor.
Medical practices are facing competition from sources that they never had to deal with before. CVS, The...
11 tags
Authentic Leadership →
“Crises give leaders a mandate to drop the distractions and irrelevancies, and re-focus on the core task: to make meaning. That is a great gift.”
I encourage you to check out this article written by my friend and colleague Tony Tiernan of Authentic Identity Inc.
His piece is on page three.
30 tags
Your doctor is going broke
With all of the health care reform talk occurring in Washington some people find it easy to demonize physicians. Most detractors lament about how much money they think doctors are paid, or overpaid in their opinion.
In a recent nationwide poll of primary health care physicians that we (Powerfeedback) conducted, doctors reported to us that they have seen their income decline year over year....
14 tags
Improving patient care and more
We (Powerfeedback) have just released a fast-track offering to help medical practices understand where they will lose money in 2010. Please check out our website (homepage) for more information.
As an added bonus, you can also download our recently conducted nationwide patient survey.
If you own or manage a health care practice and want to learn how to improve patient care, increase practice...
15 tags
What will you do today to be successful in 2010? →
Though I usually avoid cross-posting material between my own blogs, I thought that Powerfeedback supporters, blog readers and others would also appreciate the insight and advice that I just added to the Confidential Counselor blog.
Happy New Year!
17 tags
Will you be trusted & informed in 2010?
Several months ago, in various venues, I stated that 2010 will be the year of trust. In other words, whom you trust will determine who you do business with, both personally and professionally.
2009 is behind us (thank goodness!) so I do not want to dwell on it other that to say that in that awful year we learned that we can not trust-
Politicians
Banks
Automakers
Wall Street
Most of the...
17 tags
iPod Touch or iPhone? →
I appreciated being interviewed for this Business Week article regarding the iPhone and iPod Touch.
“I just couldn’t put my trust in AT&T,” says Scott Gingold, the owner of a market research firm based in New York City.”
More comments from myself and others are included. Please read on to learn more.